Right of withdrawal and exemptions provided by law

The right of return applies only to products pre-ordered and paid for via the website teddybear.ro.


“The consumer has the right to notify the trader in writing that he withdraws from the purchase, without penalty and without giving any reason, within 14 calendar days of receipt of the product or, in the case of services, of the conclusion of the contract”.

As such, the consumer has the right, within 14 calendar days of receipt of pre-ordered and paid products through the site, to notify in writing SC Ted Best Consulting SRL by completing RETURN FORM or by sending an email request to [email protected] on his decision to give up the pre-ordered products, without having to give a specific reason. SC Ted Best Consulting SRL is obliged to return the products within 14 calendar days of receipt of the returned products.

The return costs will be borne by the customer. The shipping fee for the return of the parcel is 21 Lei.

We will make this refund by bank transfer (the buyer must specify an IBAN account in RON, composed of 24 characters).

*The consumer may not unilaterally terminate, under the terms of Article 16 (d), (e), (f) of GEO 34/2014, contracts for the supply of products which, by their nature, cannot be returned or which may degrade or deteriorate rapidly, namely: baby food (milk, purees, juices, etc.), intimate hygiene products (creams, shampoos, etc.).) and products that come into contact with mucous membranes/skin (e.g. breast pumps, nipple shields, bottles, soothers, teats, teething toys, disposable panties, bras, bras, rectal thermometers, nebulisers, nasal aspirators, postnatal belts, nappies, etc.).

Please pack the returned products carefully, SC Ted Best Consulting SRL will not refund the value of the products if they are damaged during transport. Returned products should preferably be returned in their original packaging.